Every returned item can become a 5-star review
A guest who gets their item back is grateful. PeeK'in invites them to say so on your Google listing, at the right moment and with no effort from your team.
- Google reviews generated for our clients
- 20,000
- Google reviews are 5 stars
- 9 out of 10
- across 100,000 customer reviews
- 4.8/5
How it works
Why your Google rating matters
One traveller in two books a hotel rated above 4/5. Every recent review weighs more than an old one: your rating is decided over the last few months. And a returned lost & found item is one of the rare moments of positive emotion in the guest journey.
Before / after
| Criterion | Without PeeK'in | With PeeK'in |
|---|---|---|
| Google rating | Your current rating | Regular 4.8/5 reviews, fed by returns |
| Reputation | Invisible lost & found management | A service noticed and commented on |
| Loyalty | Disappointed or indifferent guest | Guest won back |
What your guests write
Excerpts from reviews published on the Google listings of equipped properties.
Great service at a wonderful location.
This is the first time I’ve ever received an email from a hotel about lost and found items after checkout. I was very pleasantly surprised. Thank you to Hôtel l’Elysée Val d’Europe; we had an excellent stay at your hotel!
Perfectly lovely hotel with great service, food and rooms beyond comfortable! And, when I left my book there - on purpose - they notified me to see if I wanted them To send it or donate it!
Frequently asked questions
Which plans include review collection?
Review collection is part of the PeeK’in journey: no module to install, no extra cost. It is included in the Premium and Corporate plans.
Are your guests contacted without your knowledge?
No. The first message goes out once your team validates it, in your property’s name; reminders follow automatically. The invitation to leave a review only comes at the end of this journey, once the item is returned.
Does the guest have to leave a review?
No. They receive an invitation in their language, with a single question. If they wish, they publish their review in one click on your Google listing.
See the journey, from the return to the published review
Book a demo: 30 minutes by video call, on your own cases.